FAQ

General Questions

We are located in Burraneer Bay, Sutherland Shire. Specific location will be given once booking is confirmed for privacy reasons.
Our regular hours of operation are Monday to Friday, 7:00 AM to 6:00 PM. For Saturdays & Sundays, bookings are available upon request. Please contact us in advance to arrange a weekend booking.
We welcome most dogs and carefully assess each one to ensure a safe and happy environment. In rare cases, we may not be the best fit for certain dogs if we feel their needs would be better met elsewhere.
Yes we do! Our daycare has a limit of 8 dogs per day to ensure each dog receives the attention and care they deserve. For overnight stays, we can accommodate up to 3 dogs at a time.
We understand that not all dogs get along, especially with certain breeds or same-sex dogs. Your dog’s safety and comfort are our top priority. If we notice any conflicts, we’ll start by separating them to keep everyone safe. However, because managing all the dogs at once can be stressful for them and us, it’s often better to swap days with the other dog if possible. Please let us know in advance if your dog has specific preferences or issues, so we can plan the best schedule for them.
We take extra care with anxious or shy dogs to ensure they feel comfortable and secure. During our initial meeting together, we’ll assess their behaviour and needs. If your dog is anxious or shy, we introduce them to other dogs more slowly and carefully to help them adjust at their own pace. In our experience, once dogs start coming here regularly, their anxiety often eases very quickly, and they become much more confident and social over time. Letting us know about their temperament in advance helps us create the best experience for them.
Yes we are insured. This covers any unlikely incidents that may occur while your dog is in my care. Your pet’s safety and well-being are my top priorities.

Pricing & payments

You can pay via bank transfer or cash. For bank transfer, we’ll provide you with our account details. If you prefer to pay with cash, you can do so at drop-off or pick-up.
We’re very flexible with payments - you can choose to pay either before or after the service, whatever works best for you. If you accidentally forget to pay, don’t worry! We’ll send you a friendly reminder after 14 days. We also offer payment plans for your convenience.
We do not charge extra for weekends, but there is a 15% additional charge for services on public holidays. All prices are listed in the services section.
Yes! You are welcome to prepay for multiple bookings in advance. Just let us know your preferred dates, and we can arrange payment accordingly. If anything changes we will provide refund.

Bookings & policies

We kindly ask that you let us know at least 48 hours in advance if you need to cancel. Cancellations made within 24-48 hours may incur a $20 fee, and same - day cancellations or no-shows may be charged 50% of booking cost. We encourage you to carefully choose the right date and time for your booking to avoid any inconvenience. We understand emergencies happen, so if something unexpected comes up, no fee will be applied. Your understanding is greatly appreciated!
Yes, we mostly do! However, we kindly ask that you call or message us as soon as possible so we can get back to you straight away to confirm your booking. Please note that we may not be able to accommodate last-minute bookings if we’re at full capacity or if we need more time to prepare for your dog’s care. We’ll do our best to assist you whenever possible!
If you have filled out our booking form confirming a date and would like to make a change, please email us at pupsandidogsitting@gmail.com or visit the Contact Us page on our website. We’ll do our best to accommodate your new preferred date & time!
No problem, we are happy to wait!

Dog care & safety

We prioritize the safety and well-being of every dog in our care by maintaining a secure, supervised, and stress-free environment. Here’s how we ensure their safety:
• Supervised Care: All dogs are closely monitored throughout their stay to ensure they are comfortable and safe.
• Secure Spaces: Our daycare is fully enclosed with secure fencing and controlled access to prevent escapes and unauthorized entries.
• Behaviour Assessments: We evaluate each dog’s temperament to ensure compatibility with the group, creating a safe and positive environment for everyone.
• Small Group Sizes: We limit the number of dogs we care for at one time to provide personalized attention and reduce stress or overcrowding.
• Clean and Safe Facilities: Our spaces are cleaned regularly with pet-safe products to ensure a hygienic environment.
Yes, we do! As long as they’re a good fit for the daycare environment and get along with other dogs, they’re welcome here. Just let us know beforehand so we can make sure everything runs smoothly.
Yes, all dogs need to be up to date with their vaccinations. This is to ensure all dogs are safe and healthy while they are here.
Please see the information provided for each service, as it includes details on what you should bring for your dog.

Emergencies

If there’s ever an emergency, I’ll contact you straight away. If I can’t reach you, I’ll make sure your dog gets the care they need, including a vet visit if necessary. I also keep your vet’s details on file so I can act quickly if needed. Your dog’s safety is always our top priority.
I always supervise the dogs closely to prevent fights, but if an altercation does happen, I separate the dogs immediately to ensure everyone’s safety. I’ll assess the situation, let you know what happened, and take care of any injuries if needed. In some cases, we may need to change your dog’s daycare days to avoid future issues. Your dog’s safety is always my priority, and I’ll work with you to decide the best next steps.
I take every precaution to make sure your dog is safe and secure while they’re here. If for any reason your dog escapes the premises, I will immediately contact you and take action to retrieve them as quickly as possible. I’ll also assess the situation to prevent it from happening again.